
Returns & Refunds
All products are designed for outdoor use and intended purposes.
Synthetic Rattan (Wicker)
• Synthetic Rattan is made from a durable, weather resistant polymer. Due to the nature of the polymer, the material can expand and contract with temperature.
• Clean using mild soap and water.
Polyester
• Hand wash using mild liquid detergent. Avoid hot water and machine washing..
• Avoid prolonged exposure to direct sunlight. To avoid discolouration, we recommend storing the cushions under covers when not in use.
• We recommend storing cushions indoors or in a storage box when not in use to protect from the elements.
• Make sure cushions dry thoroughly after getting wet to avoid mold and mildew.
Eucalyptus wood
• Avoid prolonged exposure to the elements. Ensure adequate shade or cover when not in use.
• Wipe down regularly with a damp cloth to remove dirt and dust buildup. Avoid harsh chemicals as they can damage the timber finish.
• To maintain Eucalyptus wood products, you can use preservative oil to wipe product, let it dry, and wipe it again with a clean cloth to prevent weathering, fading, and cracking.
• When possible, store wooden furniture indoors during harsh weather (winter or heavy rain) or use covers to protect them from the elements.
Rope
• Avoid direct and prolonged exposure to moisture, direct sunlight, chemicals, petroleum-based products and other liquids.