We engage specialist furniture delivery partners across Australia to ensure that your order arrives with great service and in perfect condition. Familiarise yourself with how our dispatch process works below, as well as the delivery services we offer.

Delivery Times

Once your order is dispatched, you will be notified by email of dispatch, and be contacted shortly thereafter via email and phone.

Delivery times are a guide, and may be slightly shorter or longer depending on item size and any unforeseen delivery delays.

Metro Melbourne- 2-5 Business Days

Metro Sydney- 5-8 Business Days

Metro Canberra - 7-10 Business Days

Metro Brisbane - 7-10 Business Days

Metro Adelaide – 7-10 business days

Metro Perth – 12-16 business days

Mornington Peninsula, Bellarine Peninsula, Ballarat, Bendigo Region - 7-10 Business Days

All other areas – between 14-20 business days

Understanding Your Lead Time

All products on our website come with an accompanying lead time.

This is either that the item is in stock, and will leave our warehouse within a short amount of time, or an estimate in weeks of the timeline you will be waiting for the item to be dispatched.

It is important to note that the lead times on our website are based off when an item will be dispatched, not delivered. As we deliver to across Australia, the transit time after dispatch can vary, and more details can be found below for this.

We also send out orders once all items are available to minimise our impact on the environment, please see below for further details.

Delivery and Pick Up Options

  • Standard Delivery

    Our standard service is to your ground floor, front door only. You may need to assist the driver with heavy items. Delivery Monday to Friday during business hours only. Excludes public holidays. If you are not home, the driver will leave the item in a safe place. Does not include delivery up stairs or elevators, placement of item in home, assembly or rubbish removal.

  • Premium Delivery

    Includes live tracking of delivery when on the way to your location. Delivery includes placement of items inside home, in your room of choice. Drivers will go up a lift or stairs to deliver as long as it is safe and accessible. Delivery does not include rubbish removal or assembly of items.

  • White Glove Delivery

    Delivery during weekdays with selection of dates to choose from. Includes placement of items inside home in room of choice, rubbish removal and assembly. Does not include mounting of items on walls and removal of any existing items. For large items, we will go up a maximum of 1 staircase and reserve the right not to attempt unsafe, circular or narrow staircases. Delivery charges will not be refunded if we are unable to complete the delivery. If you are concerned about access with doors, stairs and other spaces please contact us.

  • Shippit

    Small items such as vases, lamps and other homewares will be sent exclusively with Shippit, which utilises couriers such as Couriers Please and Fastway. Live tracking of delivery via tracking number. Deliveries will be left at reception or at door if there is a safe place available. Deliveries occur on Weekdays only.

  • Warehouse Collection

    Collection of all items is available from our Keysborough warehouse, Monday to Friday 8:30am to 3:30pm. Once your order is ready, you will be sent a booking link to select a collection time. Collections cannot be booked in with less than 24 hours notice. Collections are only available from our Warehouse, and not our Showroom.

Delivery FAQs

Can I split my delivery?

Yes you can. By default, we ship an order when all items are ready to reduce environmental impact and pass on cheaper delivery costs to you.

We can split dispatch on an order, however it may also come with an associated cost. Click here to submit a request to our team for this.

Can I change the delivery service I've selected

Yes you can, please contact our team by clicking here and we can arrange this.

Can you hold my item until I'm ready to receive it?

We can hold orders for up to 30 days after they are fully in stock and ready for dispatch.

Once this time has elapsed, a $75 per month storage fee may be charged at our discretion.

Will I be notified about when my order is coming?

You'll receive a dispatch email once your order has left our warehouse, and also communication from our delivery partner directly to arrange a suitable delivery date.

Some delivery partners may have tracking available, however others may not, as we utilise specialist furniture freighters who offer a more custom service.

Can I have a delivery to PO box or Parcel Locker

Unfortunately we do not offer this, and any orders placed with delivery to these addresses may be cancelled.

Why aren't all delivery options available for me?

We strive to offer the widest delivery coverage possible, however in some locations we cannot offer the full range of delivery options.

If we can provide a service to your area, it will be available at checkout.

What if I can't get an item up stairs or an elevator?

It is important to consider not only your home, but the spaces surrounding it for access when buying furniture.

Checking the size of doors, stairwells and elevators is important to do before purchasing. Many of our items come fully assembled, however pieces such as beds, dining tables and sofas are broken down where possible to ensure ease of access.

If you are unsure about a piece fitting in your space, please contact us.